Having trouble connecting to the Sparky P1 dongle via Bluetooth? Don’t worry! Sometimes connection issues can occur due to settings on your smartphone or other factors. To help you with a smooth setup, you’ll find some tips below to solve the problem.
General Tips
Make sure Bluetooth is enabled on your phone.
Check if Sparky is in reset mode:
First-time setup: the Sparky LED is solid red
With firmware version 52 or higher: the Sparky LED is solid green
Keep your mobile phone close to Sparky (within a few meters at most).
Ensure Sparky is receiving enough power. Connect the included USB-C charger to guarantee stable operation.
Turn Bluetooth off and back on again on your phone.
Restart your phone and try installing Sparky again.
For Android
Enable Location Services
Go to Settings > Apps > App Permissions > Location and enable it with full access.
Clear Bluetooth Cache
Go to Settings > Apps > Tap the three dots > Show system apps.
Find and open Bluetooth.
Go to Storage and choose Clear Cache and Clear Data.
Restart your phone and try connecting again.
For iOS
Forget Sparky and reconnect
Go to Settings > Bluetooth.
Turn Bluetooth off and back on, then try again.
Reinstall the app
Delete the app from your phone
Restart your phone
Reinstall the app
Try connecting again
Still getting a Bluetooth error?
Try installing Sparky using a different phone to check whether the issue is with Sparky or your device
Make sure your phone is updated to the latest software version
Reset Sparky and try connecting again
Still no luck? Please contact Customer Services through our in app chat function or e-mail them at [email protected] we will try our best to support you there!