Sometimes Sparky installation can fail or you no longer see live consumption in the Chargee app. Resetting Sparky can resolve this issue.
Choose the version of your Sparky and follow the corresponding steps to reset Sparky.
Before resetting Sparky: Have your Wi-Fi network password ready and ensure that Bluetooth is enabled on your phone.
Connecting with Sparky failed during installation and I want to reset Sparky
Sparky 3
Press the button on the side for 5 seconds. Once the light starts blinking differently, proceed to the next step.
Select Continue to connect Sparky
Choose your WiFi network from the list and enter your Wi-Fi password
Selecteer Connect with Wi-Fi network
Upon successful connection, you will see in the app that it has been successful. You can then complete the pairing and use the app. After connecting Sparky, it takes some time before data is retrieved and you can see your live energy consumption.
I have installed Sparky but don't see live consumption:
Sparky 3
Open the Chargee app
Open your Profile
Under 'Home & Energy', select the address to which Sparky is linked
Select Sparky
Select Reset Sparky
Select Continue to connect Sparky
Press the button on the side for 5 seconds. Once the light starts blinking differently, proceed to the next step.
Select Go to enable Bluetooth
Select Connect to Sparky
Choose your WiFi network from the list and enter your WiFi password
Select Connect with WiFi network
Upon successful connection, you will see in the app that it has been successful. You can then complete the pairing and use the app. After connecting Sparky, it takes some time before data is retrieved and you can see your live energy consumption.